Aid Gents & Ladies Concept

This company or organization would act as a clearinghouse for matching agents with customers/users and companies/organizations that are unreachable directly and have used answering services previously.

A typical scenario will have a customer let’s say of a government agency or company try to call them and get the ubiquitous “all our customer service personnel are busy helping other customers; your call will be taken in the order received…” message, and then wait on the line for an hour, sometimes with music, sometimes with a repeating message to “continue to hold; your business is important to us”, and then get someone who asks for your information (sometimes again!) and then tries to help. Often the answering service will implore the user to try the website or email or leave a message, and the customer – who is calling because the website didn’t work, or they needed a real person – is really starting to get upset.

On the company/organization side, it is just too expensive and admin heavy to train in-house folks to answer customer calls, so they hire an answering service to do this. For them, having customers’ inquiries answered 24/7 by people from all around the world solves a problem at a known and fixed cost.

But for the clueless customer who really needs a person who knows the company or organization data and internal workings to get service, this system has never been very satisfying. It can take long waits on the phone, and the person who answers often is in a different country and knows nothing about you.

The concept then is to emulate agents such as insurance agents, travel agents and financial advisors. Instead of a customer calling, for instance, the employment department in state government, they would call their agent, who AGL would find for them via an app. The app would also find agents and enable AGL to vet them and set them up with the companies and organizations registered with AGL.

This would operate something like Uber and similar apps, where AGL would take advantage of people’s free time instead of people going to school or training specifically for this kind of agent status. AGL would get a cut of the agents’ fees, which would be charged to the companies or organizations (or the customers if that turns out to be a better system).

An important part of AGL would be that they don’t become a company like Uber or AirBnB, where the managers make millions, get huge investments, etc. It would be a reasonable size and with only modest profit, while serving customers on all sides of the service equation.